1. Introduction
Tradecountermate.com (website URL: https://tradecountermate.com) values your trust and your business. We are a company based in [insert your country or region, if desired], committed to providing tools and services that enhance your trade counter and website-building experience.
Please read this Privacy Policy carefully. By using our services, you acknowledge that you have read, understood, and consented to the terms outlined herein, as well as any other policies referenced. Your continued use of our website constitutes your agreement to be bound by these documents.
2. Data Collected
Data Storage Location
We are a UK-based company and operate web servers hosted by Hostinger International Ltd. Hostinger is committed to high standards of data protection and GDPR compliance, ensuring your data is stored securely within the European Union. For more information, please refer to the Hostinger Privacy Policy.
Registration Data
When you register on Tradecountermate.com, we store your chosen username, email address, and any additional personal information you include in your user profile. You may view, edit, or delete your personal data at any time (except for your username). Website administrators also have access to view and modify this information as necessary.
Purchase Data
To access product support, you may be required to enter one or more purchase codes (e.g., if your purchase was made through a third-party marketplace). These codes, along with their expiration dates and your user profile information, are stored to facilitate downloads, support services, and customer care.
Support Data
If you are a registered user with a valid support account, you can submit support tickets for assistance. Support form submissions are handled through our third-party ticketing platform, Ticksy. Only the information you explicitly provide will be submitted, and your consent will be requested each time a new support ticket is created. Ticksy complies with the EU/US “Privacy Shield”, and their privacy policy can be reviewed here.
Comments
When you leave comments on Tradecountermate.com, we collect the data provided in the comment form, as well as your IP address and browser user agent string. This information is used solely for spam detection and prevention.
Contact Form
Information submitted through our site’s contact form is directed to our official company email, which is hosted by Zoho. Zoho complies with the EU/US “Privacy Shield” framework. You can read their privacy policy here.
These submissions are retained solely for customer service purposes and are never used for marketing or shared with third parties.
Google Analytics
We use Google Analytics to anonymously collect and analyze site usage statistics. No personally identifiable information is stored. If you wish to opt out of Google Analytics tracking, please use this link: Google Analytics Opt-out.
3. Embedded Content
Pages on Tradecountermate.com may include embedded content—such as YouTube videos, social media feeds, and other interactive elements. Embedded content from external websites behaves exactly as if you visited those external sites directly.
These third-party websites may collect data about you, use cookies, embed additional third-party tracking technologies, and monitor your interactions with their content, including tracking your interaction if you have an account and are logged in to those services.
Below is a list of the embedded services we currently use:
We use the Facebook Page Plugin to display our Facebook timeline on the website. Facebook has its own cookie and privacy policies, which we do not control. No cookies are set, and your IP address is not shared with Facebook until you actively consent.
See Facebook’s Privacy Policy here: https://www.facebook.com/policy.php
Twitter (now X)
Our website uses the Twitter (X) API to display our latest tweets. Twitter has its own cookie and privacy policies, which are beyond our control. Your IP address is not sent to Twitter until you provide consent.
See Twitter’s Privacy Policy here: https://twitter.com/en/privacy
YouTube
We embed YouTube videos throughout the site to share helpful content. YouTube (a Google service) may collect data, but cookies are not installed and IP addresses are not shared with YouTube servers until you have given consent.
See YouTube’s Privacy Policy here: https://policies.google.com/privacy
4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us.
7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights
If you have a registered account on Tradecountermate.com or have left comments on our site, you have the right to request an exported file containing the personal data we store about you. This includes any information you have provided as part of your profile or activity on the site.
You also have the right to request that we erase your personal data from our records. However, this does not include any data we are legally or administratively required to retain for compliance, security, or operational purposes. In particular, we cannot delete core account information (such as your email address) if it is necessary for maintaining your status as an active customer.
If you choose to have all of your personal data removed, please note that we will no longer be able to provide support or grant access to any product-related services.
GDPR Rights
Your privacy is critically important to us. In line with the General Data Protection Regulation (GDPR), we are committed to ensuring your data is handled in a lawful, fair, and transparent manner.
Tradecountermate.com permits residents of the European Union to use its services and actively works to comply with the requirements of the GDPR. This includes honoring your rights to data access, correction, portability, and deletion.
For more information about your rights under the GDPR, please refer to the EU GDPR Information Portal.
10. Third Party Websites
Tradecountermate.com may contain links to third-party websites. These external sites are not monitored or reviewed by us for privacy, security, or content standards, and by using such links, you acknowledge and accept that we are not responsible for the practices or conduct of those websites.
All social media sharing links on our website—whether shown as text links or icons—do not initiate any data transmission to the associated platforms unless you actively click on them.
Please note that this Privacy Policy, as well as any associated terms or updates, does not grant enforceable rights to any third party nor obligate us to share personal information with third-party entities. Tradecountermate.com is not liable for any information collected, stored, or used by advertisers or third-party sites accessed via external links.
We strongly recommend reviewing the privacy policies and terms of service of any third-party website you choose to visit through links on our site.
11. Release of Your Data for Legal Purposes
There may be occasions where it becomes necessary or appropriate for Tradecountermate.com to disclose your personal information in response to a lawful request from a government authority, law enforcement agency, or private litigant. You acknowledge and agree that we may share your information with third parties if we believe, in good faith, that such disclosure is required or advisable in connection with a civil proceeding, criminal investigation, regulatory matter, or other legal circumstances.
In the event we receive a subpoena or other legal request involving your data, we may—at our discretion—attempt to notify you, allowing you the opportunity to contest it. Alternatively, we may seek to quash the request ourselves, but we are under no obligation to do either.
We also reserve the right to proactively report and disclose your information to third parties when we believe it is prudent to do so for legal or ethical reasons, including but not limited to suspected fraudulent, abusive, or illegal activity.
You hereby release Tradecountermate.com from any liability associated with the disclosure of your information in compliance with such legal obligations.
All such disclosures will be conducted strictly in accordance with the applicable data protection and privacy laws of the country in which you reside.